Integrated facilities management - IFM

The custom integrated facilities management services we offer help businesses to optimize their services, quality and costs. Some of the many advantages include:

• global risk management;
• interface with single point of contact;
• standardized reporting for better visibility;
• improved economic performance of contracts;
• good practices transferred between sites.

IFM: our complete range of services

As experts in multi-site operations in a wide range of sectors, we offer an extremely wide range of in-house services. We directly provide all general and essential hard services, including utilities, water cycle and waste, as well as many soft services for building occupants. This offers the following advantages:

• responsive relationship. We upgrade and update our services to match customers’ needs, making sure they benefit from the flexibility and modularity we offer;
• established network of service partners. For certain specific soft services we employ carefully selected provider partners. This is the perfect combination to ensure the best delivery and support for all services, at every site;
• formalized contract fulfillment process. Every service contract comes with performance indicators that are monitored and managed by automated reporting applications to ensure information is shared with our customers;
• overseeing multi-site contracts. For single regional or global contracts, a consolidated reporting process delivers centralized oversight for locally provided services, consistent with the needs of the site or country;
• self-assessment and continuous improvement process. Continuous improvement and seeking out innovations is central to our approach, designed to make certain that contracts perform optimally over time.