Water Services

Water Services

2.3.1 Municipal water

Efficient. Safe. Secure water supply. Veolia offers complete municipal water management services. We source the appropriate technology, carry out design and construction, and take care of operations, maintenance and long-term management.

Smart Water Services brochure
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We help councils manage every step of the water cycle

To provide a safe and secure water supply and sewerage service to their communities, local governments must effectively manage every step of the water cycle – from extraction, treatment, storage and distribution, to collection, transportation, recycling and restitution of wastewater. We work with you to find the most effective and valuable solutions.

Aquadiag brochure
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Coliplage brochure
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Waternamics brochure
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We understand the challenges

Large municipal water initiatives come with challenges, including: rising productivity demands, tight budgets, stakeholder management, improving service levels to customers, maximising network performance while minimising disruptive maintenance, and ageing assets and infrastructure.

We plug in our solutions

We offer specialised service capabilities, which we can bundle together to deliver truly comprehensive water management solutions. Our municipal water management solutions help your organisation:

Improve service levels

And reduce operating costs by helping your operation become more efficient.

Solve ageing network problems

With low-impact maintenance or upgrades, such as trenchless excavation and remote pipe relining.

Solutions for the municipal water sector


With our 200 desalination plants around the world, we’re responsible for 15% of the world’s desalination capacity.

Desalination separates salt from seawater to produce fresh drinking water through either thermal desalination (heating seawater and condensing the vapour to produce fresh water), or reverse osmosis (pushing seawater through a membrane to separate salt and impurities from the fresh water).

We manage desalination plants in Spain, Bahrain, the United Arab Emirates, Saudi Arabia and Oman. Globally, our seawater reverse osmosis plants produce more than 1,000 million litres of drinking water per day.

In Australia, we see seawater desalination as a crucial part of managing water supply and demand now and in the future. We are responsible for the Gold Coast Desalination Plant in Queensland, and Sydney's Desalination Plant.

Recycled Water

With more than 100 water reuse installations around the world, we’ve provided purified water equivalent to the consumption of 14 million people.

Our global wastewater reuse projects provide more than 2 billion litres of recycled water per day for our local government and industry customers.

In Australia, Veolia is a foundation partner in the Australian Water Recycling Centre of Excellence. The Centre develops and commercialises new water recycling technologies for the benefit of the nation.

We’re continually working to help Australia secure alternative water supplies through projects such as:

Western Corridor Recycled Water Project

Advanced water treatment plants and pipelines produce safe, purified recycled water.

Fairfield Recycled Water Plant

Delivers recycled water to industrial customers in Western Sydney with a capacity for 20 million litres per day.

Gerringong Gerroa Sewerage Scheme

Reuses 80% or more of the treated effluent in local farm irrigation.

Ballarat North Water Reclamation Plant

Delivers up to 8.5 billion litres per day of treated wastewater for agricultural and industrial use in the Ballarat region.

Water Treatment

We maintain and operate water treatment plants in Australia and New Zealand, ranging in capacity from 3 to 250 million litres per day.

New South Wales

Two filtration plants produce drinking water for up to 500,000 residents across Illawarra and Woronora on behalf of Sydney Water.


Three advanced water treatment plants in Bendigo, Castlemaine and Kyneton service 110,000 residents.

New Zealand

Seven water treatment plants in Ruapehu serve the district's population base of 15,000.

Wastewater Treatment

We manage, maintain and operate wastewater treatment plants across Australia and New Zealand, ranging from 3 to 20 million litres per day.

Ballarat North Water Reclamation Plant and Reuse Plant, Victoria

Treats up to 8.4 megalitres of wastewater per day while improving the quality of treated water discharged to the environment. Its thermal sludge dryer produces biosolids to a standard suitable for beneficial land based reuse, such as fertiliser.

Wellington, New Zealand

Two advanced wastewater treatment plants in Moa Point and Western, as well as a sludge dewatering plant, a 9 km pipeline and a 1.8 km outfall pipe.

Networks Management

Veolia provides comprehensive maintenance programs for water and wastewater networks, involving emergency and planned repairs, cleaning sewer mains and water storage tanks, cathodic protection, mains flushing, detecting leaks, maintaining mechanical and electrical assets, and monitoring network performance.

Our capabilities and expertise in network optimisation have delivered excellent outcomes for key networks including:

Adelaide, South Australia

Throughout the 15.5 year contract, Veolia's subsidiary, United Water collected more than 6,000 water samples from 130 customer taps throughout the Adelaide metropolitan area annually. United Water also performed more than 17,000 tests to meet key performance indicators of colour, turbidity, pH, coliform bacteria, E.coli, fluoride, manganese, chlorine, iron and soluble aluminium. By optimising network performance, United Water lifted the rate of tap samples free from coliforms from 90 percent to 98 percent.

Papakura, New Zealand

Since 1997, Veolia Water has improved the water quality grading (as assessed by the Ministry of Health) in Papakura's pipe network from a B grade or lower to an A grading. Combined with an A grading for water treatment, Papakura residents are now consistently receiving water of the highest quality.

Smart Water

Service + Smarts = Value

Veolia’s Smart Water Services have been designed to support water authorities and industries improve their water network management and infrastructure. They offer more than standard maintenance services or equipment supply, by offering unique innovations which are tailored to suit your water operation’s needs, including:
  • Aquadiag: a mobile unit for network water diagnosis
  • Water Traceability: Combining state-of-the-art water quality sensor technology and network management expertise to continuously trace water quality across our clients systems
  • Meters Management: Reducing non-revenue water by improving the management of our client’s meter fleet, including replacement, servicing and sizing
Water Meter Unit

The Water Meter Unit is a NATA (National Association of Testing Authorities, Australia - Accreditation number 13619) accredited calibration laboratory operated by Veolia and located in Eagle Farm, Queensland. The Water Meter Unit laboratory is operated by an experienced team and undertakes calibrations, testing and repairs for a range of urban and non-urban water meters and other flow/volumetric measuring devices for local, state, national and international customers.

Veolia's Water Meter Unit is appointed by the Federal Government’s National Measurement Institute (NMI) as an independent approving authority of utility meters and as a utility meter verifier for water meters. The unit is also recognised as a leader in water meter fleet management ensuring the accuracy and legal compliance of water meters with a flow range of 4 L/hr to 300 kL/hr.

One of five such laboratories operated by Veolia worldwide, the Water Meter Unit is fully equipped to test the accuracy of all types of water metering devices including mechanical, electro-magnetic, and ultrasonic meters. The unit is also fully equipped to repair/refurbish damaged or used meters and calibrate new and in-service meters with tests and calibrations performed to comply with international, Australian and national standards, national instrument test procedures, industry codes of practice and client specific flow rate requirements.

Laboratory overview

  • Eight independent test rigs with various testing capacities and flow rates adjustable from 4L/h to 300m3/h
  • Endurance test rig
  • Standpipe test rig
  • Hot water test rig
  • Fully equipped repair workshop
  • All tests and repairs are performed by a staff of five fully trained, dedicated and experienced technicians
  • All staff members are Signatories for the Water Meter Unit in accordance with our NATA Scope of Accreditation

Services Overview

Thanks to the experience of the staff, the automation and the large space available at the Water Meter Unit, we can accommodate any specific demand in the laboratory. In addition, specific requests can be accommodated on site for Municipal, Industrial and Agricultural Industries. Key services include:

  • Testing
  • Calibration
  • Pattern Approval testing
  • Verification testing
  • Endurance / Reliability testing
  • Repair / Refurbishment and Recalibration
  • Condition reporting
  • Fleet Audits
  • Certification
  • Configuration testing
  • R&D testing
  • Hot Water testing
  • Pressure Loss testing
  • Flow Disturbance testing
  • Orientation testing

 For enquiries or to contact the Water Meter Unit please email watermeterunit@veoliawater.com.au