Veolia believes in taking a collaborative approach to all contracts and always abide by the following:
- Being open and honest in all communications
- Proactive informing and engaging with parties early, identifying, receiving, resolving and reporting on all issues, complaints, inquiries and compliments, and ensuring they remain fully informed at all times
- Being responsive - responding to all contact in a timely manner
- Being sensitive - recognising the needs of other parties
- Being reliable - honouring all obligations and ensuring all commitments made are met
- Being responsible - ensuring that every effort is made to resolve issues to the satisfaction of all involved.