ENSURING DISADVANTAGED USERS MAINTAIN CONTACT WITH PUBLIC UTILITIES
In some areas, such as disadvantaged neighborhoods, those most in need can find themselves out of touch with public services. As part of the campaign to maintain contact and ensure all citizens continue to have access to essential services, Veolia joined forces with France's leading public utilities as a founding member of the PIMMS association.
The PIMMS concept involves a community-oriented approach that combines the empowerment of local people with a commitment on the part of public utility companies to improve service quality and enhance customer satisfaction.
USER-FRIENDLY HUBS
The PIMMS network provides “one-stop shops” offering a full range of information and mediation services. These hubs help users to improve their everyday approach in areas such as waste sorting, energy savings and sustainable consumption.
57 PIMMS sites in France
60 drop-ins a day at each PIMMS site
530,000 interactions with users on average each year
In France:
The poverty line is set at 60% of the national median standard of living, which represented an income of €977 per month in 2011. Poverty affects 8.7 million people, i.e. 14.3% of the population, compared with 14.0% in 2010.
